What are the hours of support for DTN Exchange?

Last Updated on: April 23, 2021 Reading Time: < 1 minute

DTN Exchange Technical Support is available 24×5, from Sunday, 5:00 p.m. CST, to Friday, 6:00 p.m. Central Time.

Category: Bid, Market Order, Selling Products

.embeddedServiceHelpButton .helpButton .uiButton { background-color: #68c949 !important; font-family: "Arial", sans-serif; } .embeddedServiceHelpButton .helpButton .uiButton:focus { /* outline: 1px solid #008ed1; */ } h2[embeddedservice-chatheader_chatheader] { color:#ffffff; } var initESW = function(gslbBaseURL) { //Docmation Script embedded_svc.settings.extraPrechatInfo = [ {"entityFieldMaps": [ {"doCreate":false,"doFind":true,"fieldName":"LastName","isExactMatch":true,"label":"Last Name"}, {"doCreate":false,"doFind":true,"fieldName":"FirstName","isExactMatch":true,"label":"First Name"}, {"doCreate":false,"doFind":true,"fieldName":"Email","isExactMatch":true,"label":"Email"} ], "entityName":"Contact", "saveToTranscript":"Contact", "showOnCreate":true } ]; embedded_svc.settings.extraPrechatFormDetails = [ { "label":"First Name", "transcriptFields":[ "FirstName__c" ] }, { "label":"Last Name", "transcriptFields":[ "LastName__c" ] }, { "label":"Email", "transcriptFields":[ "Email__c" ] } ]; //End Docmation Script embedded_svc.settings.displayHelpButton = true; //Or false embedded_svc.settings.language = ''; //For example, enter 'en' or 'en-US' embedded_svc.settings.defaultMinimizedText = 'Chat with DTN'; //(Defaults to Chat with an Expert) embedded_svc.settings.avatarImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-chat-agent-40x40.png'; embedded_svc.settings.chatbotAvatarImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-chat-bot-40x40.png'; embedded_svc.settings.smallCompanyLogoImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-logo-16x16-c.png'; // embedded_svc.settings.BackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/chat-header-background.png"; embedded_svc.settings.prechatBackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/pre-chat-background-420x100.png"; embedded_svc.settings.waitingStateBackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/chat-waiting-state.png" embedded_svc.settings.widgetWidth = "420px"; embedded_svc.settings.widgetHeight = "85%"; //embedded_svc.settings.defaultMinimizedText = '...'; //(Defaults to Chat with an Expert) //embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline) //embedded_svc.settings.loadingText = ''; //(Defaults to Loading) //embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session) // Settings for Chat //embedded_svc.settings.directToButtonRouting = function(prechatFormData) { // Dynamically changes the button ID based on what the visitor enters in the pre-chat form. // Returns a valid button ID. //}; //embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields //embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId //embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us) embedded_svc.settings.enabledFeatures = ['LiveAgent']; embedded_svc.settings.entryFeature = 'LiveAgent'; embedded_svc.init( 'https://dtn.my.salesforce.com', 'https://dtn.my.salesforce-sites.com/', gslbBaseURL, '00D1N000002J3YS', 'FuelSuite_Bot', { baseLiveAgentContentURL: 'https://c.la4-c4-ph2.salesforceliveagent.com/content', deploymentId: '5723m000000bpLv', buttonId: '5733m000000TeFM', baseLiveAgentURL: 'https://d.la4-c4-ph2.salesforceliveagent.com/chat', eswLiveAgentDevName: 'EmbeddedServiceLiveAgent_Parent04I7j000000GmeGEAS_177df6b50ce', isOfflineSupportEnabled: false } ); }; if (!window.embedded_svc) { var s = document.createElement('script'); s.setAttribute('src', 'https://dtn.my.salesforce.com/embeddedservice/5.0/esw.min.js'); s.onload = function() { initESW(null); }; document.body.appendChild(s); } else { initESW('https://service.force.com'); }