Account Manager Setup

Setup - Account Manager

Account Manager

The Account Manager page displays your company’s account manager contact information. This page also lists all your company’s subscriptions to DTN services.

This page is view only. If you have any questions about the Services, please contact us.

.embeddedServiceHelpButton .helpButton .uiButton { background-color: #68c949 !important; font-family: "Arial", sans-serif; } .embeddedServiceHelpButton .helpButton .uiButton:focus { /* outline: 1px solid #008ed1; */ } h2[embeddedservice-chatheader_chatheader] { color:#ffffff; } var initESW = function(gslbBaseURL) { //Docmation Script embedded_svc.settings.extraPrechatInfo = [ {"entityFieldMaps": [ {"doCreate":false,"doFind":true,"fieldName":"LastName","isExactMatch":true,"label":"Last Name"}, {"doCreate":false,"doFind":true,"fieldName":"FirstName","isExactMatch":true,"label":"First Name"}, {"doCreate":false,"doFind":true,"fieldName":"Email","isExactMatch":true,"label":"Email"} ], "entityName":"Contact", "saveToTranscript":"Contact", "showOnCreate":true } ]; embedded_svc.settings.extraPrechatFormDetails = [ { "label":"First Name", "transcriptFields":[ "FirstName__c" ] }, { "label":"Last Name", "transcriptFields":[ "LastName__c" ] }, { "label":"Email", "transcriptFields":[ "Email__c" ] } ]; //End Docmation Script embedded_svc.settings.displayHelpButton = true; //Or false embedded_svc.settings.language = ''; //For example, enter 'en' or 'en-US' embedded_svc.settings.defaultMinimizedText = 'Chat with DTN'; //(Defaults to Chat with an Expert) embedded_svc.settings.avatarImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-chat-agent-40x40.png'; embedded_svc.settings.chatbotAvatarImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-chat-bot-40x40.png'; embedded_svc.settings.smallCompanyLogoImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-logo-16x16-c.png'; // embedded_svc.settings.BackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/chat-header-background.png"; embedded_svc.settings.prechatBackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/pre-chat-background-420x100.png"; embedded_svc.settings.waitingStateBackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/chat-waiting-state.png" embedded_svc.settings.widgetWidth = "420px"; embedded_svc.settings.widgetHeight = "85%"; //embedded_svc.settings.defaultMinimizedText = '...'; //(Defaults to Chat with an Expert) //embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline) //embedded_svc.settings.loadingText = ''; //(Defaults to Loading) //embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session) // Settings for Chat //embedded_svc.settings.directToButtonRouting = function(prechatFormData) { // Dynamically changes the button ID based on what the visitor enters in the pre-chat form. // Returns a valid button ID. //}; //embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields //embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId //embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us) embedded_svc.settings.enabledFeatures = ['LiveAgent']; embedded_svc.settings.entryFeature = 'LiveAgent'; embedded_svc.init( 'https://dtn.my.salesforce.com', 'https://dtn.my.salesforce-sites.com/', gslbBaseURL, '00D1N000002J3YS', 'FuelSuite_Bot', { baseLiveAgentContentURL: 'https://c.la4-c4-ph2.salesforceliveagent.com/content', deploymentId: '5723m000000bpLv', buttonId: '5733m000000TeFM', baseLiveAgentURL: 'https://d.la4-c4-ph2.salesforceliveagent.com/chat', eswLiveAgentDevName: 'EmbeddedServiceLiveAgent_Parent04I7j000000GmeGEAS_177df6b50ce', isOfflineSupportEnabled: false } ); }; if (!window.embedded_svc) { var s = document.createElement('script'); s.setAttribute('src', 'https://dtn.my.salesforce.com/embeddedservice/5.0/esw.min.js'); s.onload = function() { initESW(null); }; document.body.appendChild(s); } else { initESW('https://service.force.com'); }