NOTE: (3:15 in video) For User Roles - Roles that are currently assigned to you are located on the right. If this list is not accurate, please contact Customer Support.
Buying on the Exchange
.embeddedServiceHelpButton .helpButton .uiButton {
background-color: #68c949 !important;
font-family: "Arial", sans-serif;
}
.embeddedServiceHelpButton .helpButton .uiButton:focus {
/* outline: 1px solid #008ed1; */
}
h2[embeddedservice-chatheader_chatheader] {
color:#ffffff;
}
var initESW = function(gslbBaseURL) {
//Docmation Script
embedded_svc.settings.extraPrechatInfo =
[
{"entityFieldMaps":
[
{"doCreate":false,"doFind":true,"fieldName":"LastName","isExactMatch":true,"label":"Last Name"},
{"doCreate":false,"doFind":true,"fieldName":"FirstName","isExactMatch":true,"label":"First Name"},
{"doCreate":false,"doFind":true,"fieldName":"Email","isExactMatch":true,"label":"Email"}
],
"entityName":"Contact",
"saveToTranscript":"Contact",
"showOnCreate":true
}
];
embedded_svc.settings.extraPrechatFormDetails = [
{
"label":"First Name",
"transcriptFields":[ "FirstName__c" ]
},
{
"label":"Last Name",
"transcriptFields":[ "LastName__c" ]
},
{
"label":"Email",
"transcriptFields":[ "Email__c" ]
}
];
//End Docmation Script
embedded_svc.settings.displayHelpButton = true; //Or false
embedded_svc.settings.language = ''; //For example, enter 'en' or 'en-US'
embedded_svc.settings.defaultMinimizedText = 'Chat with DTN'; //(Defaults to Chat with an Expert)
embedded_svc.settings.avatarImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-chat-agent-40x40.png';
embedded_svc.settings.chatbotAvatarImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-chat-bot-40x40.png';
embedded_svc.settings.smallCompanyLogoImgURL = 'https://www.dtn.com/wp-content/uploads/2019/09/dtn-logo-16x16-c.png';
// embedded_svc.settings.BackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/chat-header-background.png";
embedded_svc.settings.prechatBackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/pre-chat-background-420x100.png";
embedded_svc.settings.waitingStateBackgroundImgURL = "https://www.dtn.com/wp-content/uploads/2019/09/chat-waiting-state.png"
embedded_svc.settings.widgetWidth = "420px";
embedded_svc.settings.widgetHeight = "85%";
//embedded_svc.settings.defaultMinimizedText = '...'; //(Defaults to Chat with an Expert)
//embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline)
//embedded_svc.settings.loadingText = ''; //(Defaults to Loading)
//embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)
// Settings for Chat
//embedded_svc.settings.directToButtonRouting = function(prechatFormData) {
// Dynamically changes the button ID based on what the visitor enters in the pre-chat form.
// Returns a valid button ID.
//};
//embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields
//embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId
//embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us)
embedded_svc.settings.enabledFeatures = ['LiveAgent'];
embedded_svc.settings.entryFeature = 'LiveAgent';
embedded_svc.init(
'https://dtn.my.salesforce.com',
'https://dtn.my.salesforce-sites.com/',
gslbBaseURL,
'00D1N000002J3YS',
'FuelSuite_Bot',
{
baseLiveAgentContentURL: 'https://c.la4-c4-ph2.salesforceliveagent.com/content',
deploymentId: '5723m000000bpLv',
buttonId: '5733m000000TeFM',
baseLiveAgentURL: 'https://d.la4-c4-ph2.salesforceliveagent.com/chat',
eswLiveAgentDevName: 'EmbeddedServiceLiveAgent_Parent04I7j000000GmeGEAS_177df6b50ce',
isOfflineSupportEnabled: false
}
);
};
if (!window.embedded_svc) {
var s = document.createElement('script');
s.setAttribute('src', 'https://dtn.my.salesforce.com/embeddedservice/5.0/esw.min.js');
s.onload = function() {
initESW(null);
};
document.body.appendChild(s);
} else {
initESW('https://service.force.com');
}