FAQ

DTN Exchange - FAQ

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What happens if the seller does not have adequate inventory?
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If the seller does not have adequate inventory listed on the DTN Exchange to fill a market order, the buyer will have the option to place a bid for the seller’s remaining inventory. At this point, the market order becomes a bid.

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What are the requirements for Market Orders?
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Buyers can place a market order at the seller’s offer price, as long as the following requirements are met: The seller has set the offer to be available for market orders. The buyer’s order quantity must be equal to or greater than the minimum order quantity set by the seller. The buyer’s order quantity is

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What are Market Orders?
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Market orders are used by partner or authorized buyers for placing an order at the seller’s offered price. A prompt market order is an order for currently available product at the currently published price as offered by a seller partner. A forward market order is an order for products that will be available for specified amounts and a specified price

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What are the hours of support for DTN Exchange?
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DTN Exchange Technical Support is available 24×5, from Sunday, 5:00 p.m. CST, to Friday, 6:00 p.m. Central Time.

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What are the two types of offers that a Seller can create?
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Prompt Offers represent a Seller’s offer to partner buyers on currently available products. Forward Offers represent a Seller’s offer to partner buyers on products that will be available on specified months, for up to 12 months out.

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How can a buyer purchase fuel products through DTN Exchange?
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Market Orders offer product to a partner or authorized buyer at the seller’s offered price. Once the buyer places the order and other requirements are met, the trade is matched and becomes final. Bids are used by partner or authorized buyers to submit a price lower than the seller’s offer. If the seller allows, the trade will match and become final when the offer price

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