SALES & BILLING FAQ’s

The exchanges require that we collect, in effect, “royalty” fees for data access. The rates vary depending on the exchange and the subscriber’s professional / non-professional status. We support the CME’s non-pro fee structure for qualified customers, which can reduce exchange fees to as low as $2.

Note that most exchanges waive theri fees during the DTN IQFeed trial period.

Please contact DTN IQFeed Sales if you are interested in adding a large number of users to your account.

DTN offers a 20% discount off our service fees for customers who lock into an annual license agreement.

Please contact DTN IQFeed Sales if you are interested in receiving this discount.

You are billed on the first day of every month, using the credit card provided on your account.

DTN IQFeed is a month-to-month service. As such, you can cancel at any time. There is no long-term commitment or contract, unless you agree to a discounted annual rate.

All subscriptions begin as trials. However, you are welcome to forgo any remaining trial period and subscribe at any time. Simply visit your account online (http://myaccount.dtn.com) and click the Subscribe Now button on the Existing Accounts page to begin the subscription process.

If you are a former DTN IQFeed user, visit the DTN Online Account Management Portal at myaccount.dtn.com and sign in with your old DTN IQFeed User ID and password. If you don’t remember your login credentials, please contact DTN IQFeed Support. Once signed in, be sure to update your account information (billing, address, phone, etc.). Then go to the Existing Accounts page and click on Add New User to start the reactivation process.

If you need additional help with reactivation, please contact DTN IQFeed Sales.